Your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

Eligibility for Returns

• 
  

  Products must be returned within 7 days of delivery.

  
  


• 
  

  Items must be unused, in original packaging, and in the same condition as received.

  
  


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  Certain items such as electrical components, custom orders, or clearance items may be non-returnable.

  
  

Return Process

To initiate a return:

1. 
   

   Email us at info@genuinemarineuae.com with your order number and reason for return.

   
   


2. 
   

   Await return authorization and instructions.

   
   


3. 
   

   Ship the product back at your cost unless the return is due to a defective or incorrect item.

   
   

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days via the original payment method.

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.